Saturday, January 11, 2014
Monday, January 6, 2014
First Time Walmart US Candidate Survey and Benchmark Data Available
For the first time Walmart US participated the 3rd Annual 2013 CandidateExperience Awards (aka CandE Awards) run by "The Talent Board" a 3rd party non-profit whose purpose is to promote the improvement of the candidate experience through awareness, research, communicating best practices and their annual Candidate Experience competition. The 2013 Awards competition involved 138 North American Employers and over 46,000 applicants. In October 2013, at the HR Tech Conference in Los Vegas, the 64 Award Winners were recognized which included Walmart, Accenture, Capital One, Deloitte, GM, Intel, PepsiCo, Hersey, BASF, etc. The competition involved three rounds of assessment: 1) survey of the employer's recruitment process as it involved the candidate experience 2) comprehensive survey of employer's applicants 3) a panel interview with the employer.
Why did Walmart US participate? Although the CandE Awards is a
competition, it exists to enable any company to benchmark and improve
their candidate experience. The benefits of Walmart US participating,
regardless of our level of candidate experience sophistication: 1)
receive valuable survey data from our own applicants (Walmart US asked
4,000 US management GRS applicants to complete the 64 question survey)
2) Benchmarking data against the aggregate data of all other
participating employers.
The results from the 2013 survey, received in December 2013 provided
invaluable data and insights into many areas of the Walmart US recruiting process
that have never been measured. The data from the survey covered six areas:
pre-application (becoming aware of and researching the job opportunity), the
application process, the interview, the verification and offer, not selected
(experience after being disqualified) and withdrew (reasons for withdrawing).
Insights:
1) Candidates
are customers: Especially for
Walmart. As the world’s largest private employer and largest retailer; our candidates,
like no other employer, have a higher propensity to also be our customers as
shown by the survey results: 72.9% of our candidates have a previous
relationship with Walmart at time of application.
2) Candidates
invest large amounts of time researching employers and jobs: 32.6% of Walmart applicants spend 5 or more
hours researching the company and the specific job opportunities prior to
applying. 21.4% spent 3 to 4 hours.
3)
Candidates are Social Media Savvy: Startware was the 2nd highest
social media sites used.
4) Candidates
want to see Diversity information:
In a question that asked about Marketing Content, the top 3 (of 11)
desires were to get more information on Diversity; diversity statistics by
level, by job, and types of Diversity Affinity Groups.
A sample of a few questions and results:
1)
Those who had a negative experience who would likely not and definitely not
apply again:
·
Walmart 26.3%
·
Industry: 20.3%
2)
Those who had a negative experience would actively discourage others to apply:
·
Walmart: 44.2%
·
Industry:
41.3%
3)
Candidates who had a relationship with employer at start of application:
·
Walmart: 72.9%
·
Industry:
59.5%
3)
Invited to give feedback on their experience:
·
Walmart 9.6%
4)
Aware of Walmart Social Media/Tools at time of application:
Not
Aware Aware/Not Used
Aware/Used
Facebook
Career Page 48% 44.8% 7.31%
Job
Alerts/Notifications 16.7% 24% 59.28%
LinkedIn 24.3 32.9% 42.79%
Twitter
Feeds/Notifications 56.8% 38.6% 4.55%
5)
Top Media Sites Used in Job Search:
LinkedIn 24.2%
Startwire 20.2%
CareerBuilder 16.4%
Indeed 15.8%
Glassdoor 10.0%
Facebook 3.0%
Twitter 0.4%
Monster 0.4%
To get more information on how to access the 2013
Walmart Candidate Experience Awards research results please contact Stephen
Shearman at stephen.shearman@wal-mart.com
Summit Interview with Ray Malouf
2. Tell
us about you (home town, residence,
family, education, etc) I'm originally from Trenton, New Jersey and I've been
fortunate enough to have had a variety of experiences living in other states
including Arizona and Ohio before moving to Arkansas in 1998. I consider Fort Smith, Arkansas my hometown
since that's where I graduated high school and met my wife, Monica. We moved to Northwest Arkansas in 2005 to
allow me to attend graduate business school at John Brown University where I
earned my MBA and was a Soderquist Fellow.
After finishing business school in 2007, I immediately began my career
with Walmart.Monica
and I have two beautiful children. My
son, Owen, is 3 years old and my daughter, Cora, is 10 months old.
3. How
did you get into recruiting? I
initially got into recruiting through my background in communications and
marketing. Prior to joining the Walmart
recruiting team, I provided support as it related to recruiting ads for the
Global Office of Diversity. This led
into other work that I did to support the VP of Recruiting.
4, How
many years have you been in recruiting? I'm
a newbie. I've only
"officially" been in recruiting for about 1 1/2 years.
5. What
is one thing people would be surprised to know about you? I'm
the only person in my family to go to college.
6. What
are your top 3 goals you hope you and your team accomplish in the next year?
* Strengthening
our employment brand in the U.S. and abroad
* Redesigning our currently online apply process to be a better, more-simplified user experiences, rolling out GRS into new markets and helping our international markets enhance their web experience.
* In the next 3 – 5 years, I hope that all markets will be on GRS and we will be able to create a global careers site with visibility to all jobs.
* Redesigning our currently online apply process to be a better, more-simplified user experiences, rolling out GRS into new markets and helping our international markets enhance their web experience.
* In the next 3 – 5 years, I hope that all markets will be on GRS and we will be able to create a global careers site with visibility to all jobs.
7. What
do you like most about your current job? What do you dislike? I
love being a part of team that is responsible for innovating the candidate
experience for our online applicants.
It's also exciting to work with partners all over the world.
8. What
is the best thing for you about working for Walmart? The
best thing is the wide-variety of experiences that I've had over the past 7
years that I've been with the company.
I've been privileged to work in 3 different departments and have 6
different roles.
9. When
does the day start for you? How
early can I have my first cup of coffee?
:)
10. When
you are off work how you do relax? Spending
time with my wife, kids and friends and enjoying the outdoors.
11. What
was your top take-a-way from the 2013 Global Walmart Recruiting Summit? I
was amazed at all of the recruiting talent that we have across the globe. My key take-a-way was definitely the need to
collaborate with our partners and share best practices globally. It was always helpful to note that some
markets are further along in their recruiting efforts and that we can learn
from them.
12. Fill
in the blank: “I’ve
been fortunate____: to work and travel with Don Soderquist – former Senior Vice
Chairman and Chief Operating Officer of Walmart - retired”
13. Where
do you spend most of your disposable income: Walmart!
Where else?!
14. What
is your biggest productivity challenge? Having
enough time in the day to get everything I need to done.
15. Do
you have one internet tool / smart-phone app that you cannot do without? Instagram
/ Facebook. Walmart email on my iPhone.
16. One
word to sum you up: Ambitious
Summit Interview with Michael Cox
2. Tell us
about you (home town, residence, family,
education, etc) I
originally grew up in Kentucky but have lived in six states as well as
Australia. I have an undergrad degree in
Business Administration and an MBA.
Today I live in San Jose, CA. I
am very active in the community and HR profession. I am on the Board of Directors for the Bay
Area HR Executive Council. I have
participated in a bike ride from San Francisco to Los Angeles raising funds for
the fight against the spread of HIV/AIDS eight times – five times as a crew
person and 3 times as a cyclist. I love
the outdoors and spend some portion of every weekend hiking in the surrounding
countryside.
3. How did
you get into recruiting? The
majority of my career has been in the role of HR Business Partner. At Bank of America, I was given the
opportunity to lead the Staffing Function for the Consumer Bank’s Customer
Service and Technology areas. I love
recruiting because it is so mission critical to the business and the outcome of
your efforts are immediately visible and measureable.
4. How
many years have you been in recruiting? In a recruiting
leadership capacity – 6 years. But as an
HR business partner, I saw my role there as also being recruiting focused so
that would make it a total of over 20 years.
5. What is
one thing people would be surprised to know about you? I grew
up in a very small town in Kentucky.
There were 80 people in my graduating class and I was class president
both my junior and senior years.
6. What
are your top 3 goals you hope you and your team accomplish in the next year? Continue
to build the attractiveness of the employment brand in the Silicon Valley’s
technology community. To continue making
Walmart an inclusive workplace where the best talent can do their best
work. To help build the best Talent
Acquisition team for Walmart eCommerce where other companies look to us for
best practices and top recruiting talent.
7. What do
you like most about your current job? What do you dislike? Our
laser focus on our mission and our values.
I have never worked for a company where there has been such
alignment. What I dislike – the negative
media and social media perspective on Walmart as an employer. I love talking to people and “enlightening”
them on the Real Walmart.
8. Do you
have a work pet peeve in yourself or others? I don’t
have a lot of pet peeves but I would have to say one big one for me is people
who are “I” focused. People are all
about themselves – all show and not much action.
9. What is
the best thing for you about working for Walmart? The
people I get to work with every day – not just in San Bruno but in Bentonville
and globally. We have an amazing talent
base at Walmart.
10. When
does the day start for you: My
commute is an hour in the mornings so I am up at 5:00 a.m. and try to be in the
office by 7:15 – unless of course there is an earlier call or video conference that
morning.
11. When
you are off work how you do relax?
Hiking,
road biking, social activities with friends, attending theater events and
concerts, community service – oh and eating out, lots of
eating out.
12. Can you
give us a few unchecked items on your Life’s Bucket List: Travel
to Asia (Thailand, Japan, etc.). A
multi-day backpacking hike in the mountains.
Learn to snow-ski.
13. If you
could have dinner with some notable person dead or alive – who would it be and
why?
Nelson
Mandela. I have always admired his
character, his ability to forgive, and his leadership. I would like to understand his thoughts on
leading a country and a people out of the turmoil as he did.
14. What
was your top take-a-way from the 2013 Global Walmart Recruiting Summit? We have
an amazing team of recruiting professionals.
We owe it to ourselves to leverage each other and the work we have
done. The wheel has been created – we
need to work together to make it better.
We have the talent to do that – now we just need to make the time.
15. If you
had a Magic Genie and one wish; what one project on your plate would you ask
for help on?
I would
ask the Genie to help implement the tools and technology that we need to be
more efficient as a business and to create the associate and candidate
experience we need to be an employer of choice. I would also slide in a request that the
court of public opinion be swayed to see the value that Walmart brings to our
global community.
16. Fill in
the blank: “I’ve been fortunate to_________: have
had a broad range of experiences and been exposed to a wide-variety of
people. It has helped me be more
compassionate and open to exposure to people that otherwise I may have
missed. Having grown up in a
conservative community in the South while at the same time knowing I was/am Gay
caused me to have an open mind and heart which has served me well in
understanding people.
17. Where
do you spend most of your disposable income: This is
easy – travel and entertainment. Movies,
theater, concerts, etc.
18. What is
your biggest productivity challenge? So for
the MBTI – my type is a “P” so I take life as it comes. However with work, you sometimes have to be
more of “J”. So I say, I am a closet
“P”. I know I need lists, deadlines,
organization and priorities – but it is not my natural style.
19. Do you
have an internet tool / smart-phone app that you cannot do without? Yes,
actually two – FitBit and GymPact. They
both motivate me to stay physically active.
20. One
word to sum me up: Thankful
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